Well, I jus’ don’t know! How do people put up with non-welcoming staff? I said to myself, “Let me find this pub that everyone ..IN THE VILLAGE raves about”. I’d taken the W16 from Leyton up to Shernhall Street and remembered that there was that hail and ride (if you’re lucky) W12 bus that sweeps through the backyard of the Village.
The driver dropped me off just next to the afore-mentioned glorified pub. The back garden was packed. (“Nobody works then? “as Jezza would say.) The staff never even acknowledged me, a stranger to their bar. It wasn’t as if they were busy; people were hogging one glass for an hour. Maybe the sour faces from the bartenders meant they just didn’t want to be there. But I just don’t get it. A local gets bumped up. Everyone wants a piece of the action and then nothing. It happens again and again. A venue is revved up and then the front of house staff just make you wonder why you made the effort. Exceptions are notably Stratford Picture House E15 , the Hackney Empire and BSix male reception staff. Good examples of front of house disdain are Rich Mix, (no smiles there and chewing gobs), my doctor’s surgery, Sassoon in Brooke Street up West, Age UK office in Dalston Junction, Hackney Museum, Lea Bridge Library, Hackney Post Office in Narrow Way e5, ward staff in any NHS hospital..any!..aah and so many more. Civil servants are reknowned for their lack of expression, disdain or not. Still adopted the CSA name though so who trained yer, baby?
You know, front of house employees are often labelled as CSA Customer Service Assistant. They could well be unpaid interns who long lost their passion to be part of The Big Society and/or are those who stay on in the job until something better comes along and you’d think that would be in a couple of years. So the long-termers are still there AND as miserable. It could well be that as a senior I am invisible and so they are just rude or nasty by habit as they keep their faces to their screens, hearing my polite voice coming from the backside of their computer . But people half my age get the same treatment. Don’t worry. I haven’t started on the attitude of bus drivers up and down Lea Bridge Road.
I am used to the alarmingly frank ignorance from CSAs but cannot understand why we put up with it. I did ask for an audience with the owner of the Hackney Post Office shop knowing I was wasting my breath. I had six months earlier complained to the Post Office big guns and they said they would look into everything from the attitude of staff to the mess on the floor. Looking and doing eh? So the owner of the shop told me that the staff have so much abuse from the public. So what? Most folk are just wanting a little bit of human service and why should they suffer because of some other customers’ frustrations , madness or anger? William Hill Management trained me well enough to deal with rude and spitting men old enough to be my dad and at the same time I could make sure that the normal well-behaved person gave over their money knowing that I was giving the best of my service. Never was I trained to look at anyone as less than human altho I had my diddly doubts.
I’ve seen medical reception staff talk so rudely to non-English speakers in particular. Not every immigrant lives in a caravan.Everyone needs to be on a GP list so the vulnerable and the polite know not to answer back as that will be construed as violence towards the employed hallowed ones. No witnesses will bother to come forward as the receptionist has her moment of triumph, throws beige records on the floor and stamps her stiletto-ed foot.
The Hackney shop owner didn’t impress me at all. Ebay should set up its own Post Office then many of us wouldn’t need the Post Office at all. Passports you say. How come we are European in UK but still have to carry an UK passport to travel to Tenerifé and beyond? Why is the sky blue? So many Apps and I’ll have my answers.
I know a lady who had her baby by Apps. Her waters broke so she Googled for extra information, checked the Apps from Mothercare and downloaded the breastfeeding Apps too. No need for wise old sages like me anymore.
Nuff said about Nag’s Head.